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Return and Refund Policy

RETURNS AND LOGISTICS

Effective Date: 2026-03-10

1. Overview

This Return and Refund Policy applies to purchases made through homemancave.com (the “Website”). The Website is operated by UNDER HIS WINGS PSALM 91 4 LLC, doing business as Home Man Cave (“Company,” “we,” “our,” or “us”).

Summary

  • Region: United States only
  • Return window: Requests must be submitted within 30 days of delivery
  • Damage/defect reporting: Must be reported within 48 hours of delivery
  • Return eligibility: Eligible items may be returned for damage/defect/incorrect item, or for non-defective returns if all conditions are met
  • Return shipping / labels: Return shipping is the customer’s responsibility. We do not provide prepaid return labels.
  • Restocking fee: 25% of the product price for approved non-defective returns (see Section 8)

2. Contact Information

To request a return authorization or report an issue, contact us:

Support Hours: Monday to Friday, 9:00 AM to 5:00 PM Pacific Time (PT)

3. Order Changes and Cancellations

We begin processing orders quickly. If you need to cancel or request a change, please contact us as soon as possible.

  • Order cut-off time: Requests to cancel or change an order must be received by 2:00 PM Pacific Time (PT) on a business day.
  • Requests received after 2:00 PM PT, on weekends, or on holidays will be reviewed the next business day and may not be possible if the order has already entered processing or shipped.
  • Once an order has shipped, it cannot be canceled. You may request a return in accordance with this policy after delivery.

4. Return Authorization Required

All returns require prior authorization. To request authorization, email us with your order number and the reason for the return. Returns sent without authorization may be refused, delayed, or returned to the sender.

5. Eligibility for Returns

Returns may be accepted under the following conditions:

  • Return request is submitted within 30 days of delivery
  • Item is unused, uninstalled, and in new condition (unless the return is due to damage/defect on arrival)
  • Item includes all original packaging, parts, accessories, manuals, and documentation
  • Item is securely packaged for safe return shipment

Items that have been used, installed, modified, or damaged after delivery due to misuse, improper handling, or normal wear may not be eligible for return.

6. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, you must contact us within 48 hours of delivery so we can investigate and help resolve the issue.

Please include the following in your message:

  • Order number
  • Clear photos of the item, packaging, and shipping label
  • A brief description of the issue

We may request additional information to evaluate the claim. If approved, we will provide next-step instructions, which may include a replacement, a refund, and/or a return process depending on the situation and product type.

Important: Keep all original packaging materials until your claim is resolved. Discarding packaging may impact our ability to file a carrier claim.

7. Return Shipping and Labels

Return shipping is the customer’s responsibility. You must purchase and provide your own return shipping label and ensure the package is properly packed and insured where appropriate.

  • We will provide the correct return address and any required authorization details once your return is approved.
  • We recommend using a trackable shipping service and retaining proof of shipment.
  • You are responsible for loss or damage during return transit until the item is received by us (or our designated receiving facility).

8. Restocking Fee

For approved non-defective returns, a 25% restocking fee will be deducted from your refund. The restocking fee is calculated from the product price (excluding shipping, taxes, and other fees).

If a return is approved due to confirmed damage/defect/incorrect item on arrival, we will review restocking fees on a case-by-case basis based on the resolution offered.

9. Refunds

  • Once we receive and inspect the returned item, we will notify you of approval or denial.
  • If approved, refunds are issued to the original payment method.
  • Please allow up to 7 business days after approval for the refund to be processed by us, and additional time for your bank/card issuer to post the credit.

Shipping charges, return shipping costs, and any applicable fees are generally non-refundable unless required by law or explicitly stated in writing as part of an approved resolution.

10. Exchanges and Replacements

If an exchange or replacement is approved, we will provide instructions. Replacement shipments may be subject to product availability. We reserve the right to offer a refund instead of a replacement where appropriate.

11. Non-Returnable Items

We do not accept returns for:

  • Requests made after the applicable time windows (30 days for returns; 48 hours for damage/defect reporting)
  • Items damaged due to misuse, neglect, improper installation, or normal wear and tear
  • Customized, made-to-order, or special-order items (unless damaged/defective on arrival)
  • Final sale or clearance items (if marked as final sale on the product page)
  • Gift cards and downloadable digital products

12. Accuracy and Policy Visibility

We aim to provide clear, accurate, and easily accessible information about returns, refunds, and customer support. If you have questions about this policy, contact us using the information above before placing an order.

13. Changes to This Policy

We may update this policy from time to time. Any changes take effect upon posting to the Website, unless a later effective date is stated.

By purchasing from UNDER HIS WINGS PSALM 91 4 LLC (DBA Home Man Cave), you agree to this Return and Refund Policy.

UNDER HIS WINGS PSALM 91 4 LLC (DBA Home Man Cave)
support@homemancave.com
1-971-715-4773
1420 SW Schaeffer Rd, West Linn, OR 97068, United States